 |
 |
 |
|
|
|
|
|
|
|
|
|
|
Bob Selden
Bob Selden
featured author
Occupation:
Managing Director,
National Learning
Institute
Profile:
Bob Selden is the author
of “What To Do When You
Become The Boss”, a
practical “how to”
for managers. If you
have a management
challenge, visit Bob at
www.whenyoubecometheboss.
com to find an answer.
Alternatively, you can
phone Bob on +41 61 921
66 51 between 9 and 5
(GMT +1)
Location:
Crows Nest, Australia
Website:
When You Become The Boss
 Stay updated on our latest
articles with RSS
What
is RSS?
|
Recommended Resources:
|
|
|
|
Articles by Bob Selden 
|
Customer Relationship Management - system or attitude?
A colleague recently lamented to me "I was so annoyed that the XYZ coffee shop in the ABC Centre took sooooo long to give me a second coffee one morning, even though I was close to... More...
By Bob Selden,
Crows Nest, Australia - October 2nd, 2009
Read comments | Add a comment | Tell a colleague
What's your new boss like?
With the number of people being laid off at the moment, there's a good chance that you may have a new boss. At the very least you're likely to know someone who has a new boss, or p... More...
By Bob Selden,
Crows Nest, Australia - September 23rd, 2009
Read comments | Add a comment | Tell a colleague
20 is the magic number
With all the talk lately about the exorbitant salaries of CEOs, there was a good news story that hit the airwaves recently. CEO of Japan Air Lines, Haruka Nishimatsu was reported t... More...
By Bob Selden,
Crows Nest, Australia - September 23rd, 2009
Read comments | Add a comment | Tell a colleague
You're the boss, now what?
Congratuations! You scored that big promotion and have moved up from the world of prospecting and sales quotas. You now have the nice office with the large desk—and all the manag... More...
By Bob Selden,
Crows Nest, Australia - August 21st, 2009
Read comments | Add a comment | Tell a colleague
Are you controlling the recession ir is it controlling you?
When the going gets tough, we can either say “Well, that’s life, I can’t do much about it”. Or, we can say “Things are tough, but I can win through”.
It all depends... More...
By Bob Selden,
Crows Nest, Australia - August 17th, 2009
Read comments | Add a comment | Tell a colleague
Why isn't good leadership recognised?
Why isn’t good leadership recognized?
He goes cycling at lunch time, leaves work early (apparently 7.30 pm is early for Americans) and takes a "bottom up" approach to leadersh... More...
By Bob Selden,
Crows Nest, Australia - August 17th, 2009
Read comments | Add a comment | Tell a colleague
Managers must harness power and politics
Competition for resources - internal and external - means power and politics become even greater issues for managers in today’s tough economic times.
Add to that the closer sc... More...
By Bob Selden,
Crows Nest, Australia - August 14th, 2009
Read comments | Add a comment | Tell a colleague
Service with a smile
There have been a couple of interesting service stories in the press over the last week. Getting front line staff to provide excellent, even good customer service seems to be the ... More...
By Bob Selden,
Crows Nest, Australia - August 14th, 2009
Read comments | Add a comment | Tell a colleague
15 years in the making!
Actually, it probably started a little earlier than that. In 1974 the US Securities and Exchange Commission introduced deregulation of brokerage commission costs. Prior to this, it... More...
By Bob Selden,
Crows Nest, Australia - August 12th, 2009
Read comments | Add a comment | Tell a colleague
Who is your customer?
Who is your customer? To any savvy business manager, that may seem a simple or even silly question. “Of course I know who my customers are, I wouldn’t be in business otherwis... More...
By Bob Selden,
Crows Nest, Australia - August 12th, 2009
Read comments | Add a comment | Tell a colleague
What's your balance in the Trust Bank?
There’s a strange phenomenon happening at the moment in organisations around the globe.
As the financial crisis first took hold, people gathered together and supported one ano... More...
By Bob Selden,
Crows Nest, Australia - April 17th, 2009
Read comments | Add a comment | Tell a colleague
Managing your boss: 4 rules to live by and 4 steps to take
John was a former boss of mine. Before I started working for him, I had heard from others that he had a very good reputation and so I was really looking forward to working with hi... More...
By Bob Selden,
Crows Nest, Australia - February 12th, 2009
Read comments | Add a comment | Tell a colleague
First << Previous < 1 2 3 4 5 [...] > Next >> Last
|
|
|
|
|
|
