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Kevin Dwyer
Kevin Dwyer
featured author
Occupation:
Change Factory Founder
Profile:
Kevin Dwyer is the
founder of Change
Factory. Change Factory
helps organisations who
do do not like their
business outcomes to get
better outcomes by
changing people's
behaviour. Businesses we
help have greater clarity
of purpose and ability to
achieve their desired
business outcomes. To
learn more or see more
articles visit the
website below or email
kevin.dwyer @
changefactory.com.au
Location:
Melbourne, Australia
Website:
Change Factory
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Articles by Kevin Dwyer 
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Seven Deadly Sins of Managing Change
1. Haziness
A poorly defined goal leads to a difficult to control change.
Organisations become stuck in transition from the period of shock and denial to the period of accep... More...
By Kevin Dwyer,
Melbourne, Australia - November 23rd, 2007
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Training Methods: Drilling versus Skilling
Too many departments within organisations attempt to skill their employees when they need to drill their employees.
Drilling, or making people practise a skill or assimilate kno... More...
By Kevin Dwyer,
Melbourne, Australia - November 11th, 2007
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Leader's Emotions
“It’s tough at the top”, or so they say.
It is not only tough. It’s invigorating, infuriating, exhilarating, frustrating, defining and lonely all at the same time.
T... More...
By Kevin Dwyer,
Melbourne, Australia - November 11th, 2007
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Sources of Power
Too many people rely on the legitimacy of position or regulations as their source of power. They ignore the other sources of power built on good ideas, communicated clearly with pa... More...
By Kevin Dwyer,
Melbourne, Australia - November 5th, 2007
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Internet Impact on Retail Customer’s Buying Process
The internet has changed the face of retail selling. Customers are able to search for information and evaluate alternatives on-line. In store retail sales processes have, in many o... More...
By Kevin Dwyer,
Melbourne, Australia - September 27th, 2007
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Customer Service: Little Things Matter
Imagine the scene. I have decided to take a weekend off and head up to the hinterland for a weekend away from the rat race. Two whole days of luxury with the person I love. Having ... More...
By Kevin Dwyer,
Melbourne, Australia - September 26th, 2007
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Seven Deadly Sins of Customer Service
Detachment
Customers need to feel that you are concerned for them. Demonstrating indifference by not asking questions about them or their business is a major turn-off for custom... More...
By Kevin Dwyer,
Melbourne, Australia - August 20th, 2007
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Behavioural Event Interviews
Behavioural Event Interview Questions
A behavioural event interview asks applicants for specific examples of past behaviours that relate to the competencies required to execute ... More...
By Kevin Dwyer,
Melbourne, Australia - August 15th, 2007
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Seven Deadly Sins of Leadership
Passiveness
Leaders cannot be passive. Direction must be given. The needs, wants, thoughts of the leader must be known and asserted. Leaders need not be aggressive. They must, h... More...
By Kevin Dwyer,
Melbourne, Australia - August 12th, 2007
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Internet Impact on Customer's Buying Process
The internet has changed the face of retail selling. Customers are able to search for information and evaluate alternatives on-line. In store retail sales processes have, in many o... More...
By Kevin Dwyer,
Melbourne, Australia - August 11th, 2007
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Great Teams; Three Building Blocks
Google team building. On the day of writing this article I got the response, "302,000,000 for team building. (0.08 seconds)". Over 300 million web pages and articles devoted to tea... More...
By Kevin Dwyer,
Melbourne, Australia - August 11th, 2007
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Time Management; Are Your People Assertive Enough?
Most time management programmes miss a critical element. The element is our own degree of assertiveness.
Time management programmes usually encompass the following elements:
... More...
By Kevin Dwyer,
Melbourne, Australia - August 1st, 2007
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