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Randall Olson
Randall Olson
featured author
Occupation:
Trainer, Web Developer,
Online Training
Profile:
Randall is co-founder of
Mobile Technical
Institute and MTI
Business Solutions, a
full-service training and
consulting firm. He
specializes in career and
corporate training,
online learning, and
certification testing. He
also provides web
development and design
services to a variety of
clients, as well as
offering Internet
marketing consulting
services.
Location:
Alabama, USA
Website:
Mobile Technical
Institute
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Customer Service Articles 
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Why You and Your Family Needs a Vacation
Are you thinking on going somewhere for the next holiday? Everybody in your family would love to go on a travel vacation and there are plenty of reasons why you and your family n... More...
By Susan Hutson,
Brampton, Canada - May 14th, 2008
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Telephone Etiquette Tips for Professionals
Every time that your business telephone rings, there is an opportunity to build or damage a customer relationship. When an existing or prospective customer calls your company, the ... More...
By Randall Olson,
Alabama, USA - January 23rd, 2008
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Customer Service: Little Things Matter
Imagine the scene. I have decided to take a weekend off and head up to the hinterland for a weekend away from the rat race. Two whole days of luxury with the person I love. Having ... More...
By Kevin Dwyer,
Melbourne, Australia - September 26th, 2007
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Great customer service requires sharp customer focus
How sharp is your customer focus and does it provide a sharp competitive edge? Here is your Fast Guide to customer focus self evaluation
Lost your customer focus? Never really ... More...
By Eric Fraterman,
Toronto, Canada - August 22nd, 2007
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How to Improve Your Customer Service Call Center
How to Improve Your Customer Service Call Center So You Can Achieve Double-Digit Response Rates
by Ernan Roman
When your customers buy an important product from you, they trus... More...
By Ernam Roman,
Douglas Manor, NY, USA - August 21st, 2007
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Seven Deadly Sins of Customer Service
Detachment
Customers need to feel that you are concerned for them. Demonstrating indifference by not asking questions about them or their business is a major turn-off for custom... More...
By Kevin Dwyer,
Melbourne, Australia - August 20th, 2007
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Call Centres: Customer or Internal Metric Focus?
“Your call is important to us. We will attend to you as soon as we can”. One wonders sometimes what is more important to call centres, the call or the customer. In most call ce... More...
By Kevin Dwyer,
Melbourne, Australia - July 31st, 2007
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Customer Service; Little Things Matter
Imagine the scene. I have decided to take a weekend off and head up to the hinterland for a weekend away from the rat race. Two whole days of luxury with the person I love. Having ... More...
By Kevin Dwyer,
Melbourne, Australia - July 25th, 2007
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Customer Service: The Most Valuable Service You Sell
Customer relations tips from a steel building supplier with award-winning customer service:
Business marketing is more complex than ever. Giant retail-chain stores, online shopp... More...
By Xeal Precision Marketing ,
Tulsa, OK - June 12th, 2007
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Cross-sell to Provide Service in the Hospitality Industry
Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of sales and potentially in... More...
By Kevin Dwyer,
Melbourne, Australia - May 6th, 2007
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What is Superior Service?
"Waiter, there is a fly in my soup!"
"I am so sorry sir; let me replace that for you"
"I am so sorry sir; let me replace that for you and your entrée will be free of charge"... More...
By Kevin Dwyer,
Melbourne, Australia - April 22nd, 2007
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What is Customer?
Customer service is not customer satisfaction as reported by customer satisfaction surveys. Customer service, like a brand, is what the customer perceives and remembers of the serv... More...
By Kevin Dwyer,
Melbourne, Australia - April 1st, 2007
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